The Title Split Consultant Limited

**Terms and Conditions v1.4 for the Purchase of Coaching, Mentoring, Training & Consultancy Products**

These Terms and Conditions (\\"Terms\\") govern the purchase and use of mentoring products ("courses", "services", "consultancy", "products", mentoring") offered by The Title Split Consultant Limited (\\"Company,\\" "Consultant", \\"we,\\" \\"us,\\" or \\"our\\") trading as "The Title Split Consultant" or "#TheTitleSplitConsultant". By purchasing our mentoring or consultancy product/service, you ("Customer", "Client", "you," or "your") agree to be bound by these Terms.

1. Definitions

• Mentoring Product, Product or Service: Refers to any educational or training service, including but not limited to, one-on-one mentoring sessions, group coaching, online courses, consultations, workshops, or any other related service provided by The Title Split Consultant Limited.
• Purchase: Refers to the payment made by the Customer to acquire the Mentoring Product.

2. Eligibility

• Customers must be at least 18 years of age to purchase and participate in our mentoring products.

3. Payment Terms

• Fees: All fees for mentoring products are as communicated to you at the time of purchase. Fees are non-refundable except as provided in Section 7 of these Terms.
• Payment Methods: We accept payment through approved methods including, but not limited to, bank transfer (preferred) or credit/debit cards.
• Payment Schedule: Full payment must be made prior to the commencement of the mentoring services.

4. Delivery of Services

• Scheduling: Mentoring sessions will be scheduled in consultation with the Customer. The Company reserves the right to reschedule sessions with reasonable notice.
• Format: Mentoring services will typically be delivered by MS Teams, but may be delivered via telephone, Whatsapp or other communication platforms.
• Access: Customers are responsible for ensuring they have the necessary equipment, software, and internet connection to participate in online sessions. This will include a stable internet connection for video calling, a laptop/PC, and spreadsheet software capable of opening Microsoft Excel files. A Microsoft account may be required in some cases.
• Unless specifically identified elsewhere (eg: by a 'Free Partner Place' offer, or by separate agreement with Company) all services are purchased for the use of ONE person.

5. Customer Obligations

• Participation: Customers are expected to actively participate in mentoring sessions, complete any assigned tasks or homework, and communicate openly with their mentor. Tasks will include significant online searching, in-person property viewings, area research, deal analysis, networking and engaging with various professional service providers.
• Confidentiality: Customers must maintain the confidentiality of all proprietary information shared by company during the mentoring sessions. This includes spreadsheets and presentations. Recordings if made by company and provided to customer, [cannot]{.underline} be shared beyond the specific paid up customer, and will usually only be available on a "view only" basis, for a maximum of 1-month, for catch up purposes only, where a group session or similar has been missed. Downloading and keeping the recordings, is not allowed. For group courses, customers must respect the confidentiality of all attendee's private information, including information of property deals that are shared and discussed on the group calls and associated spaces (emails, private social media groups etc).
• Conduct: Customers agree to behave in a professional and respectful manner. The Title Split Consultant Limited reserves the right to terminate services without refund if a customer behaves inappropriately. Discriminatory behaviours will not be tolerated.
• Data: You agree to us contacting you, and using your personal details, for the purpose of executing the mentoring product, as well as providing information on related services that will assist in the delivery of the course/product. This will include sharing your basic contact details (name, phone number, email address) with our partners, suppliers, and professional associates as required for the successful fulfilment of the course.

6. Company Obligations

• Confidentiality & Non-Interference: Where a Client discloses information of a property, project or transaction to the Consultant for the purpose of obtaining advice or mentorship (a 'Client Opportunity'), the Consultant agrees that it shall not, without the Client's prior written consent, directly or indirectly: (a) pursue, acquire or attempt to acquire any legal or beneficial interest in that Client Opportunity; or (b) introduce any third party to that Client Opportunity for the Consultant's or such third party's own benefit. This clause does not prevent the Consultant from pursuing other opportunities that are substantially similar in nature but which have not been introduced or disclosed by the Client."

7. Cancellation and Refunds

• Cancellation by Customer: Cancellation of an individual session must be made in writing at least 48 hours before that scheduled session to avoid risking forfeiture of that particular session. In the case of a customer being unable to give 48 hours' notice due to an unforeseen event, The Title Split Consultant Limited will wherever possible be flexible in offering a replacement session at zero charge, at its discretion.... - Cancellation by Company: The Title Split Consultant Limited reserves the right to cancel or reschedule sessions due to unforeseen circumstances. In such cases, we will provide as much notice as possible and reschedule the session at no additional cost.
• Cancellation of periodic (usually monthly) subscription products is the responsibility of the Customer, and must be made at least 48 hours BEFORE the next monthly payment is due.
• Refunds for coaching, mentoring and training; For coaching, mentoring, workshops, and live training, refunds are available up to 7 days before the service starts, unless the contract says otherwise or consumer law gives you cancellation rights. The customer may request to pause the mentoring at any point, or delay the start, for up to 24 months. After this point, the product is deemed to have been forfeited.
• Refunds for digital content and access-based products; Where you purchase digital content, templates, downloads, or portal access, you are consenting to immediate supply and losing the right to cancel once access begins. If you consent to immediate supply, cancellation rights may be lost for the supplied content, except where the content is faulty or not as described. Refunds after payment has been made are not possible for subscriptions.
• How to request a refund; To request a refund, email [email protected] with your full name, order details, date of purchase, and the reason for your request. We will review the request promptly and aim to respond within 5 working days. Please start the subject line with "REFUND REQUEST".

8. Complaints Policy

• Raise the complaint with us first: Please email your complaint to [email protected] with, your name and contact details, your order, invoice, or booking reference. A clear description of the issue. What outcome you would like us to provide. Please start the subject line with "COMPLAINT".
• We will acknowledge receipt of your complaint within 3 to 5 working days and may ask for any further information needed to investigate. Where appropriate, we may try to resolve the matter informally at this stage
• We will investigate the complaint and aim to provide a written response within 14 working days. If the matter is more complex, we will keep you updated and tell you when you can expect a full response
• Our response will explain:
  • Our findings.
  • Whether we uphold or reject the complaint.
  • Any remedy we propose, such as a refund, partial refund, apology, correction, or another reasonable resolution.
• Escalation
  • If you are not satisfied with our response, you may ask for the complaint to be reviewed by a senior decision-maker not previously involved in the matter. We will also tell you whether the complaint can be escalated to the Property Redress Scheme or other relevant redress body

9. Intellectual Property

• Ownership: All materials (including but not limited to spreadsheets, 'deal stackers' checklists, slides, apps) content, and information provided during mentoring or any other sessions are the intellectual property of The Title Split Consultant Limited and are protected by copyright and other intellectual property laws.
• Use: Customers are granted a limited, non-transferable license to use the materials for personal, educational purposes only. Reproduction, distribution, or sale of these materials is strictly prohibited.
• In the case of materials supplied through monthly subscription, including #TheTitleSplitCommunity and 'Deal Clinic', this licence expires at the point of ending your subscription, or your payment for the subscription failing.

10. Limitation of Liability

• No Guarantee: The Title Split Consultant Limited makes no guarantees regarding the results or outcomes of its mentoring services. Property purchase and investment does involve risk, and success is dependent on a variety of factors, including the Customer\'s effort and commitment.
• Liability: To the fullest extent permitted by law, The Title Split Consultant Limited, or its partners, suppliers, and associates, shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or purchase of our mentoring products.
• Consequential Loss; Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from us or anyone that we introduce or refer you to, as part of part of our services.
• No Professional Advice. The information contained in or made available through the mentoring/course/consultation is [not]{.underline} deemed to be professional advice in any field, including, but not limited to;
  • Legal advice.
  • Investment advice.
  • Mortgage advice.
  • Loan advice
  • Asbestos or Fire Safety advice.
  • Structural Design/Engineering advice.
  • Medical or psychological advice, diagnosis, therapy or treatment.
  • Accountancy or Tax advice.
  • Valuations including property valuations.
  • Insolvency advice.... - Neither we nor our suppliers, partners, or associated companies, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, or other event.
• Third Parties. We shall not be responsible for any performance or service problems caused by any third-party service provider that may be introduced by ourselves. Neither they nor us provide a warranty for results of the use of the services, products, information or materials included as part of our/their service, in terms of correctness, accuracy, validity, reliability, or otherwise. Any such problem shall be governed solely by the agreement between you and that provider. The company reserves the right to determine, in its sole discretion, whether the company is responsible for any such malfunction or disruption.

11. Termination

• Termination by Customer: Customers may terminate their participation in the mentoring program at any time, subject to the cancellation and refund policy outlined in Section 7.
• Termination by Company: The Title Split Consultant Limited reserves the right to terminate the agreement and discontinue services if the Customer fails to comply with these Terms.

12. Governing Law and Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of England & Wales.
• Dispute Resolution: Any disputes arising from or related to these Terms shall be resolved through good faith negotiation.

13. Course duration and point of deemed completion of service.

• 'Offer-to-exit' and 'Offer-to-exit Plus' services are both dependent on external timelines, dictated by factors outside of The Title Split Consultant Limited's control, including but not limited to; the customer's time spent on tasks that we have set them, the number of viewings attended, factors related to an individual purchase (e.g.; vendor behaviour, conveyancing, property purchase chain, etc), customer's financial situation in terms of capital and credit rating, and the property market at a given point in time. Course duration may therefore vary from under 3 months, to over 18 months.
• Timed mentorship (eg: 12-month or 24 month) are deemed to have started from the first use of any product associated with that mentorship.
• We provide training and mentorship to assist the customer and give them the ability to complete a property purchase. No guarantee can be made that a customer will execute on such a purchase.
• 'Offer-to-exit' and 'Offer- to-exit Plus' are both deemed to have been completed in one of these scenarios;
  • At the point of exit to mortgage (when initially buying on Bridge finance).
  • At the point of purchase completion (where buying on mortgage).
  • In the case of a course that has been executed as training-only, case study, 'dry run', or for a group course, then deemed course completion is at the point that all training modules/sessions have been completed.
  • As a back stop, at month 24, these services will end.
• In the event that a property purchase fails [after]{.underline} the point of purchase offer acceptance, due to factors beyond The Title Split Consultant Ltd's control (for example: vendor pulls out or property is not suitable for finance) then either;
  • The customer finds a new deal, self-completes the steps already taught, and then the course continues from the point of previous purchase failure.
  • The customer may choose to switch to a training-only exercise for the remaining modules.
• For the avoidance of doubt, the course purchase fee for purchase assistance courses (Offer-to-Exit, Offer-to-Exit Plus) will only ever be for the completion of [one]{.underline} property purchase event. If the customer chooses to use our services again for a future purchase, then fees will again be payable, and no guarantee of future mentoring service pricing is made.
• 'Deals & Analysis', 'Creative Deals' and similar set-content set-duration coaching groups do not include purchase mentoring, and will end at the point of completion of all content as defined by the company.
• Subscription Products, such as #TheTitleSplitCommunity monthly subscription are valid for the subscription term, usually a calendar month.

13. Modifications to Terms

• The Title Split Consultant Limited reserves the right to modify these Terms at any time. Customers will be notified of any significant changes and will be required to accept the new terms before continuing with the mentoring program. Changes will not reduce the quality, quantity, duration or delivery of the program.

14. Entire Agreement

• These Terms constitute the entire agreement between you and The Title Split Consultant Limited regarding the purchase and use of the mentoring products and supersede any prior agreements or understandings, whether written or oral.

**By clicking the 'I agree' tick box, I agree to these terms and accept them as a customer of The Title Split Consultant Limited.**